Returns & Exchanges

At Hi Proof, we stand behind the quality of our premium ingredients and pantry staples. If you are not completely satisfied with your purchase, we offer a 30-day return window for unopened items to ensure your culinary success.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are unopened, in their original packaging, and within 30 days of the delivery date due to food safety regulations.

• 2.
  Contact Support

  Email our kitchen concierge team with your order number and photos of the items you wish to return to receive a Return Authorization.

• 3.
  Package Securely

  Place the items in a sturdy box with the original packing slip to prevent damage during transit and ensure a smooth refund process.

• 4.
  Ship and Refund

  Affix the provided shipping label and drop the package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.